Continual feedback is an important part of the process improvement efforts at Red River Youth Academy. We value the opinions and feedback provided by our clients and their parents/caregivers at discharge from our program.
During the first quarter of this year, 46 parents and 51 clients completed satisfaction surveys at discharge.
- 96 percent of clients agreed that they learned helpful coping skills during their treatment, and that they were very satisfied with the treatment they received.
- 94 percent of clients agreed that they felt better at discharge than when admitted.
- 93 percent of parents/guardians agreed that they were satisfied with the quality of care their child received, that their child’s therapist was accessible, and that staff were helpful and professional.
We always appreciate it when parents and caregivers leave us their heartfelt comments when their children complete our program. Here is what a few of them had to say:
“We feel that Red River is head and shoulders above the other places that (our son) has been to. We believe that he actually received the treatment and coping skills he needed to excel in life. Thank you for your help!”
“Compared to other places, I am happy to see that people at Red River care about the patients and the problems they have. They aren’t treating kids like another number or problem child.”
“Thank you for the care you have provided for my son. You all played an essential role in our lives during this time. I will never forget the support and care. Much gratitude.”
